We absolutely love our customers, and we are serious about excellent customer service!

Locations served
We currently ship from and to the United States only. If you're unable to complete a purchase because your country does not appear as an option during checkout, unfortunately we are not yet shipping to your country. 

Order status
If you've placed an order with us and want to check current status, click here and all you'll need is your order number and email address - that's it!

Service method
The Serious Teddy Bear Company utilizes the United States Postal Service (USPS) for all orders.

Daily cut-off for shipping
We strive for same day shipping service on orders, Monday - Friday! We will ship your order the same day the order is placed if your order is on a weekday before 4:00pm Eastern Time zone (EST/EDT). The cutoff is 4pm Eastern time zone in the United States, but in most cases if you've placed your order before 4pm Eastern, it will ship that same day (weekdays only, Monday through Friday). If an order is received any weekday after 4:00pm Eastern Standard Time zone (EST) it will be shipped out the following business day (Mon-Fri). For example, if you order on a Friday after 4:00pm EST, it will be shipped out on Monday which is the next business day.

Overnight shipping
In most cases your order can be shipped overnight as long as we receive your order before 4:00pm Eastern time zone, Monday through Friday. USPS delivers overnight packages on Saturdays, so an order placed on Friday before 4:00pm Eastern time zone will arrive on Saturday within the United States as long as the method of service is "overnight" for your order. On rare occasions some Priority Express shipments might take an extra day if the area your 'Hugs" are going to is a more remote area or not serviced by a Post Office near the zip code area "Hugs" is going to.

Special needs
If you have special needs, please contact us! We're here to help!

Shipping Types & Rates (for U.S. destinations)

*Business days are Monday through Friday (M-F).

$7.95 ground shipping on all orders!* (for the 50 U.S. states only)

*Giant Hugs Bear only exception. Call for freight charge 1-800-736-3248

• All states (except FL, AK, HI): 5 to 7 business days* estimated shipping
• Florida: 3 to 5 business days* estimated shipping
• Alaska: 7 to 9 business days* estimated shipping 
• Hawaii: 8 to 10 business days* estimated shipping

Priority Shipping: Price varies and depends upon shipping destination indicated during checkout.

• Florida: 2 to 3 business days* estimated shipping
• All states (except FL): 3 to 5 business days* estimated shipping

Overnight Shipping: Price varies and depends upon destination indicated during checkout.

• Next business day*  except in some rare cases
  

*Business days are Monday through Friday (M-F).

Shipping Questions

Contact us either by phone, email, or our customer service form! We're happy to answer your questions! Click here to get in touch with us.